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I had purchased these glasses as a gift and they arrived broken. The stems were separated from the b...(read more)


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Gift Certificate FAQ

Welcome to the Gift Certificate Frequently Asked Questions (FAQ) section. If you cannot find your answer here or if you have any further questions please feel free to contact us and we'll be glad to help.

1 - Purchasing Gift Certificates
Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you can check your balance at any time via the "My Account" link on the top of every page, you will also find here a link to the page where you can send the Gift Certificate to someone via email.

2 - How to Send Gift Certificates
To send a Gift Certificate that you have purchased, you need to go to our Send Gift Certificate Page. You can find a link to this page under the "My Account" link on the top of every page. When you send a Gift Certificate, you need to specify the following:

  • The name of the person you are sending the Gift Certificate to.
  • The email address of the person you are sending the Gift Certificate to.
  • The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.)
  • A short message which will apear in the email.
Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

3 - Buying Items with Gift Certificates
If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Certificate Account. Please note, you will still have to enter your credit card details even if there is enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in you Gift Certificate Account for the future and your card will not be charged.

4 - Redeeming Gift Certificates
If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The Email will also contain the Gift Certificate Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

  • 1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Certificate page. you will the be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.
  • 2. During the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Certificate account. You Can then use the amount to purchase any item from our store

5 - If You Have a Problem with a Gift Certificate
For any queries regarding the Gift Certificate System, please contact us via our contact form . Please make sure you give as much information as possible about your question or problem in the email.